Refund & Cancellation Policy

You can cancel an order yourself from My orders within 24 hours of placing it, provided the seller has not yet generated a shipping label for it. Once a label exists the item is already being prepared for dispatch, so cancellation has to go through us — use the Contact page with your order number.

A cancelled paid order is refunded the full amount you paid, and the item is returned to the marketplace for other buyers.

Refunds are initiated automatically to your original payment method at the moment a cancellation is accepted — there is no separate approval step to wait for. Once initiated, our payment gateway typically takes 5–7 working days to settle the money back to your bank or card, depending on your bank. If a refund has not reached you after 7 working days, contact us with your order number and we will trace it.

Because items are secondhand and described by individual sellers, we recommend reviewing photos and messaging the seller before buying. If an item arrives significantly different from its listing, contact us within 48 hours of delivery with photos of the item as received — we'll review it against the listing on a case-by-case basis and, where the complaint is upheld, refund you and recover the amount from the seller's payout.

Change-of-mind returns after delivery, items marked as final sale, and orders cancelled by the buyer after handover has already occurred are not eligible for a refund.

For anything you can't cancel yourself, use the Contact page with your order number and reason. Refund decisions and grievances are handled by the officer named at the end of this page.